We typically ship products from our location in Texas using United States Postal Service (USPS), Fedex, and United Parcel Service (UPS). We are able to offer very reasonable shipping rates on our smaller and lighter items by working with the USPS. Larger items such as piano benches, piano covers, piano dollies, as well as custom made products are shipped via United Parcel Service (UPS) or Fedex.
Some products will be shipped directly from the product manufacturer to you. This usually happens when your order contains custom made products (piano covers, bench pads/cushions). It can also occur when your order includes a large, bulky item such as a piano dolly or a piano bench. Also, if your order includes a relatively large quantity of any one particular item, we may have the manufacturer ship directly to you. In any event, the process is seamless, and your order should ship with the same time frame as if we had shipped it from our facility.
Our Shipping Goal
In any case, your order is our priority, and we fill and ship daily.
if you prefer faster service beyond Ground shipping, 3-Day Select, 2-Day Air, and even Next Day Shipping are available through UPS during the checkout process. Be aware that when these types of orders (3rd Day/2nd Day/Next Day) are placed, they do take priority in the shipping queue when compared to orders being shipped through standard shipping. Also, with Next Day shipping, typically, we will need your order no later than 12pm Central Time in order to guarantee that it will ship that same day (Monday through Friday only – Orders received on Saturdays and Sundays are processed Monday). We are unable to ship Saturday and/or Sunday for delivery Monday.
In many cases, we can get Next Day items out even when an order is received later in the day (after 12pm), but in those cases, it is best to phone us direct at (682) 888-0499 to make sure this is the case if you truly need delivery the next day.
You are welcome to call us direct to verify our stock and/or verify shipping turnaround time.
There are several popular smaller items that are now offered with free shipping (Dampp Chaser Pad Treatment and Cory Piano Polish). These items are historically purchased individually. Should other (non-free shipping) items be added to your cart for checkout, shipping charges will apply (unless your order reaches the $75 threshold for free shipping.
Free shipping applies only to the continental United States (excludes Alaska and Hawaii, US Territories, and International Destinations).
If you are ordering from Alaska, Hawaii, a US Territory, or an International Destination, applicable shipping charges should appear during the checkout process. However, if you have any questions, feel free to contact us direct at (682) 888-0499 or write us.
Single items that qualify for free shipping are usually shipped via UPS Ground directly from the manufacturer.
Quick Ship Items
Items shown with the “Quick Ship” icon will ship from our facility same day when your order is placed by 2pm Central Time. Note that your order will ship using the shipping method you choose at checkout. If you need your order to be delivered quickly, please choose one of the expedited shipping options. We, unfortunately, cannot be responsible for actual delivery times when you need it fast but choose “standard” or “free” shipping at checkout.